Privacy Policy
Last Updated: January 15, 2025
Introduction
Welcome to MedWira ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered personal health assistant service that provides fast, trustworthy answers to your health, medication, and wellness questions.
Note: Your privacy matters to us. We follow industry best practices and comply with Malaysian PDPA and international data protection standards.
Information We Collect
Information You Provide
- •Account Information: Email address and name when you sign up via Google or Facebook OAuth
- •Health Consultation Data: Detailed health questions, symptoms, and wellness concerns you discuss with our AI assistant
- •Medicine Images: Photos you upload for identification and analysis
- •Medical History: Health background, allergies, and medical conditions you voluntarily share
- •Chat History: Complete conversation logs with our AI health assistant for personalized service
- •Language Preferences: Your selected language for receiving health information and AI responses
- •Communications: Messages when you contact our support team
Automatically Collected Information
- •Device Data: Type, operating system, and browser information
- •Usage Analytics: Features used, time spent, and interaction patterns
- •Log Data: IP address, access times, and pages viewed
- •Cookies: Tracking data for service improvement and personalization
How We Use Your Information
We use the collected information for the following purposes:
AI Health Assistant Services
- • Provide personalized health consultations
- • Analyze medicine images and interactions
- • Deliver comprehensive health and wellness guidance
- • Generate AI-powered health recommendations
Account Management
- • Manage your account
- • Process token transactions
- • Handle referrals and rewards
Service Improvement
- • Personalize your health assistant experience
- • Improve AI accuracy and response quality
- • Analyze health consultation patterns
- • Enhance medical knowledge database
Communication
- • Send updates and alerts
- • Provide customer support
- • Security notifications
AI Processing & Third-Party Services
MedWira AI uses advanced artificial intelligence to provide personalized health assistance. Here's how your data is processed:
🤖AI Health Assistant Processing
- •Google Gemini AI: Your health queries and images are processed by Google's advanced AI models to generate personalized health responses
- •Natural Language Processing: AI analyzes your health questions and symptoms to provide relevant medical information
- •Image Analysis: Medicine photos are processed using computer vision to identify medications and packaging
- •Personalization: AI learns from your health history and preferences to provide tailored recommendations
🔗Third-Party AI Services
Google Gemini AI Platform
We use Google's Gemini AI for processing health queries and generating responses. Google's privacy policy applies to data processed by their services.
Data Transmission
Your health questions and images are securely transmitted to Google's AI services and processed according to our data processing agreements.
AI Response Accuracy
AI-generated health information is for informational purposes only and should not replace professional medical advice.
Important: While we use advanced AI technology, all health information provided by our AI assistant is for educational and informational purposes only. Always consult with qualified healthcare professionals for medical diagnosis, treatment, or advice.
Data Storage & Security
We implement enhanced security measures to protect your personal information and sensitive health data:
- 🔒Encrypted Transmission: HTTPS/TLS protocols for all data transfers
- ☁️Secure Cloud Storage: Supabase (PostgreSQL) with enterprise-grade security
- 🛡️OAuth 2.0 Authentication: No password storage, secure social login
- 🔄Regular Audits: Security assessments and vulnerability testing
- 🏥Health Data Encryption: Special encryption for sensitive health information and AI conversations
- 👥Access Controls: Strict access management for health data with audit trails
- ⏰Data Retention: Automatic deletion of health conversations after specified periods
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Data Sharing & Disclosure
We do NOT sell your personal information.
Your privacy is our priority. We only share data in specific circumstances outlined below.
🤝 Service Providers
Google (Gemini AI), Supabase (database), Stripe (payments)
⚖️ Legal Requirements
When required by law, court order, or government request
🔄 Business Transfers
In case of merger, acquisition, or asset sale
✅ With Your Consent
When you explicitly authorize data sharing
Your Rights & Choices
You have enhanced rights regarding your personal information and health data:
Access
Request a copy of your health data and conversations
Correction
Update inaccurate health information
Deletion
Request complete removal of health data
Portability
Export health conversation history
Opt-out
Disable AI analysis features
Withdraw
Revoke consent for health data processing
Health Data Control
Manage health information sharing preferences
Privacy Settings
Control data retention and AI personalization
To exercise these rights, contact us at privacy@medwira.com
Children's Privacy
Age Restriction: MedWira is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in compliance with applicable privacy laws including Malaysian PDPA and GDPR.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices:
Privacy Inquiries
privacy@medwira.comGeneral Support
support@medwira.comWebsite
medwira.comResponse Time
Within 5 business days
Have Questions?
Our support team is here to help with any inquiries about our policies.
Contact Support