Terms of Service
Last Updated: January 15, 2025
Acceptance of Terms
By accessing or using MedWira ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and MedWira.
Description of Service
MedWira is an AI-powered personal health assistant that provides fast, trustworthy answers to your health, medication, and wellness questions. Our comprehensive platform offers:
AI Health Consultation
Personalized health guidance and advice
Medicine Analysis
Comprehensive drug identification & interactions
Health & Wellness
Wellness recommendations and health insights
Multi-language Support
AI responses in 10 SEA languages
Medical Disclaimer
IMPORTANT AI HEALTH ASSISTANT DISCLAIMER
- •MedWira AI is NOT a substitute for professional medical advice, diagnosis, or treatment
- •Always consult qualified healthcare professionals for medical decisions
- •In case of emergency, call local emergency services immediately
- •AI-generated health information may contain errors or inaccuracies
- •Do NOT rely solely on AI responses for health or medication decisions
- •AI health advice is for educational and informational purposes only
- •AI responses are NOT personalized medical recommendations
- •Our AI assistant is NOT a licensed healthcare provider
🏥 Emergency Numbers: Malaysia 999 | Singapore 995 | Indonesia 119 | Thailand 1669
AI Technology & Limitations
MedWira AI uses advanced artificial intelligence technology. Understanding these limitations is crucial for safe usage:
🤖AI Technology Used
- •Google Gemini AI: Advanced language model for health consultation and analysis
- •Computer Vision: Image recognition for medicine identification and packaging analysis
- •Natural Language Processing: Understanding and responding to health queries in multiple languages
- •Machine Learning: Continuous improvement based on usage patterns and feedback
⚠️AI Limitations & Risks
Accuracy Limitations
- • AI may provide incorrect information
- • Responses may not be contextually appropriate
- • Medical information may be outdated
- • AI cannot perform physical examinations
Usage Risks
- • Over-reliance on AI responses
- • Misinterpretation of AI advice
- • Delayed professional medical care
- • Privacy concerns with health data
Important: AI technology is continuously evolving. While we strive for accuracy, AI responses should always be verified with qualified healthcare professionals before making any health-related decisions.
User Accounts & Authentication
Account Creation
- ✓Sign in using Google or Facebook OAuth
- ✓Provide accurate and complete information
- ✓Must be at least 13 years old
- ✓Maintain account security
Account Responsibilities
🔐 Keep OAuth credentials secure
🚨 Report unauthorized access
✋ One account per user
📝 You're liable for your activities
Token System & Usage
🎁 Free Tier
- • 30 free tokens for new users
- • Each scan consumes 1 token
- • Referral rewards: 30 tokens each
💳 Token Packages
- • Starter: RM19.90 (50 tokens)
- • Standard: RM49.90 (200 tokens)
- • Premium: RM99.90 (500 tokens)
Note: Tokens are non-refundable and non-transferable. Tokens do not expire while your account is active. Account closure forfeits remaining tokens.
Acceptable Use Policy
You agree NOT to:
Use for illegal purposes or unauthorized medical practice
Upload inappropriate, offensive, or harmful content
Attempt to reverse engineer or hack the Service
Create automated bots or scrapers
Share, resell, or transfer your account or tokens
Misrepresent yourself or impersonate others
Interfere with other users' access
Upload viruses, malware, or malicious code
Intellectual Property Rights
📱 Our Content
All content, features, and functionality (text, graphics, logos, code, AI models, algorithms) are owned by MedWira and protected by intellectual property laws.
📸 Your Content & Health Data
You retain ownership of uploaded images and health information. By using our AI health assistant, you grant us a license to process, analyze, and store your health data to provide personalized AI consultation services. We may use anonymized data for AI model improvement.
🏥 Health Data Processing
Your health conversations, symptoms, and medical information are processed by our AI systems to provide personalized health assistance. This data is stored securely and used solely for service provision and improvement, subject to our Privacy Policy.
Limitation of Liability
To the maximum extent permitted by law:
- •MedWira AI is provided "AS IS" without warranties of any kind
- •We are NOT liable for medical decisions made using our AI assistant
- •We are NOT liable for AI-generated health information errors, inaccuracies, or omissions
- •We are NOT liable for reliance on AI health advice or recommendations
- •We are NOT liable for health outcomes resulting from AI consultation
- •We are NOT liable for indirect, incidental, or consequential damages
- •Our total liability shall not exceed the amount you paid in the last 12 months
Indemnification
You agree to indemnify and hold MedWira harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of any rights.
Service Modifications & Termination
We reserve the right to:
🔧 Modify or suspend the Service
💰 Change pricing with notice
🚫 Terminate accounts for violations
🗑️ Remove violating content
Dispute Resolution
Any disputes shall be resolved through:
- 1.Good faith negotiation between parties
- 2.Mediation if negotiation fails
- 3.Arbitration in accordance with Malaysian laws
These Terms are governed by the laws of Malaysia, excluding conflict of law provisions.
Changes to Terms
We may update these Terms from time to time. Material changes will be notified via email or Service notification. Continued use after changes constitutes acceptance of updated Terms.
Contact Information
For questions, concerns, or support regarding these Terms:
BY USING MEDWIRA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
If you do not agree to these Terms, you must immediately cease using the Service.
Have Questions?
Our support team is here to help with any inquiries about our policies.
Contact Support